Yes – our products are dermatologically tested to ensure safety and skin compatibility

Many of our products are suitable for sensitive skin, but we recommend performing a patch test 24 hours before first use.

Absolutely! BODiQ is a gender-neutral brand, and all our products are designed to be enjoyed by both women and men. Our formulas, textures, and scents are created to suit a wide range of preferences and skincare needs.

Most of our formulas are safe, but we recommend consulting your doctor with the full ingredients list before use.

Unopened products typically last 36 months. Once opened, we recommend using them within 12 months for best results.

No – our products are not fragrance-free. Each formula is infused with carefully crafted niche fragrances, designed to elevate your skincare routine into a sensory experience. These scents are unique, sophisticated, and selected to complement the product’s ingredients without being overpowering.

Each product page includes information about the skin types it’s best suited for. If you’re unsure, contact us for personalized recommendations.

All BODiQ products are designed to be mixed and matched, so you can create a personalized routine. They are fully compatible with each other – for example, you can layer a body concentrate under a lotion or combine it with a cream for extra nourishment. Follow the usage instructions on each product page and experiment to find your favorite combinations.

Our formulas are designed to work well with most skincare routines, but always check ingredient compatibility and introduce new products gradually.

We list ingredients in INCI (International Nomenclature of Cosmetic Ingredients) format, which is standard for cosmetics in the EU.

Yes – our formulas contain a high percentage of natural ingredients, carefully selected for their effectiveness and safety.

Keep all products in a cool, dry place away from direct sunlight and heat. Avoid humid areas like the shower to maintain stability, especially for formulas with active ingredients like acids, retinyl palmitate, or peptides. Always close the caps tightly to prevent contamination and preserve fragrance and effectiveness.

All BODiQ products are made in Italy, following strict quality standards and certifications to ensure safety, efficacy, and high cosmetic quality.

Yes, BODIQ lotions and creams are designed for daily use. Apply once or twice a day depending on your skin’s needs, preferring lighter lotions in the morning and richer creams in the evening or on drier areas.

Results vary depending on your skin type and the product used. Many users notice immediate hydration and softness, while improvements in firmness, texture, or tone typically appear after 2–4 weeks of consistent daily use.

BODIQ products are formulated for adult skin. While generally mild, they may contain active ingredients like acids, retinyl palmitate, or caffeine, which are not recommended for children. For kids, it’s best to use products specifically designed for their sensitive skin.

Yes, all BODiQ packaging is recyclable and designed to comply with EU environmental standards.

Yes, we recommend performing a patch test on a small area of skin before first use, especially if you have sensitive or reactive skin.

Yes, all BODiQ products are formulated for year-round use and adapt well to seasonal changes in skin needs.

You can check the status of your order anytime by logging into your BODiQ account. Go to the “My Orders” section to view real-time updates, including processing, shipping, and tracking information.

Yes! Once your order leaves our warehouse, you’ll automatically receive a tracking link by email.

If your tracking hasn’t updated or your order is missing or damaged, please contact us at support@thebodiq.com within 7 days of the last tracking update.We’ll file a claim with the carrier and, once resolved, either reship your order or issue a refund.

Shipping costs depend on your location and order value:

• For Germany - free Standard Shipping on orders €55+ and €5 for orders under €55.

• Free Standard Shipping on orders €80+ and €9 for orders under €80 for Austria, Belgium, Luxembourg, Netherlands, Switzerland.

• Free Standard Shipping on orders €80+ and €12 for orders under €80 for Denmark, Poland, Czech Republic, Liechtenstein, France, Monaco.

• Free Standard Shipping on orders €80+ and €15 for orders under €80 for Hungary, Italy, Slovakia, Slovenia, Ireland, Portugal, Sweden, Estonia, Finland, Croatia, Lithuania, Latvia, Norway, Bulgaria, Bosnia and Herzegovina, Greece, Iceland, Romania, Serbia.

Delivery times vary from 2 to 5 business days. Please note: these delivery times are estimates. During peak periods (e.g. Black Friday, Christmas), delays of 1–3 additional days may occur.

All orders are shipped from the distribution centre in Czechia.

We ship with DPD and their local partners, depending on your location.

At the moment, we don’t offer express delivery, but we are working on making this option available in the future.

Yes! Free standard shipping is available based on your order total and location:

• Germany – Free shipping on orders €55 and up.

• EU & EEA countries – Free shipping on orders €80 and up.

If you're outside the EU, your order may be subject to VAT, customs duties, or import taxes, depending on your country’s laws.These fees are not included in your order total and must be paid upon delivery.Please note:

• Customs charges vary by country and are set by local authorities

• If your order includes a gift with purchase, customs may assess full retail value

• If you refuse to pay customs fees, the parcel may be returned, and shipping fees will not be refunded

We recommend contacting your local customs office before placing your order if you’re unsure.

We accept: Visa, Mastercard, PayPal, Klarna, Apple Pay and Google Pay.

If a package is returned due to an incorrect address or failed delivery, we’ll contact you to arrange reshipment.

Yes, BODiQ uses recyclable and eco-friendly materials for shipping, in line with EU environmental standards.

Yes, you can choose a different shipping address during checkout.

Yes, you can ship your order to a different address as a gift.

First, check with neighbors or household members and around your delivery location. If you still can’t find it, contact our customer support so we can help investigate with the carrier.

We do not offer exchanges at this time.However, you can return your item (if eligible) for a refund and place a new order for the product you'd like instead.

You can return unopened and unused products within 14 days of delivery, as long as they are in their original sealed packaging.Used, opened, or unsealed products cannot be returned for hygiene reasons.For full details, please refer to our Return & Refund Policy.

If your return is approved, we’ll refund your original payment method within 5–10 business days.Please note: it may take additional time for your bank or card issuer to process and post the refund.If return shipping applies, the cost will be deducted from your refund.If more than 15 business days have passed since your return was approved, please contact us at support@thebodiq.com.

To start a return, email support@thebodiq.com with:

• Your full name and order number• Reason for return (optional)

• Photos (if the item is damaged or incorrect)

We’ll reply with return instructions and the return shipping address.

For any return-related questions, feel free to email us at support@thebodiq.com.

We’re sorry! Please email support@thebodiq.com within 5 days of delivery with:

• Your order number

• Photos of the product and packaging

We’ll send a replacement or full refund, and we’ll cover the return shipping

Once we receive and inspect your return:

• If approved, your refund will be processed within 5–10 business days

• You'll receive a confirmation email when your refund is issued

It depends on the reason for your return:

• If you're returning a product under the 14-day withdrawal right, you pay for return shipping

• If your item arrived damaged or incorrect to you, BODiQ will cover the return shipping

All returns must be sent via a trackable shipping method.

If return shipping is your responsibility, the cost will be deducted from your refund.

We cannot accept returns of:

• Products that are opened, used, or unsealed

• Items not in their original condition or packaging

• Returns requested after the 14-day window

Returns are processed through our logistics partner in Czechia.

The return address will be provided once your return is approved.

You can visit our social media pages by clicking the icons in the footer of our website.

You can also find us by searching for @BODIQ on your favorite social media platforms.

We don’t have a direct phone number for calls, but you can reach us anytime via email, chat on our website, our online contact form.

We’re always happy to help and will respond as quickly as possible through these channels!

We're sorry you're having trouble! Please check the following:

• Make sure the code is entered exactly as received, without extra spaces.

• Confirm that the code hasn't expired and that it meets any minimum order requirements.

• Some codes may not apply to sale items, bundles, or already discounted products.

• Only one discount code can be used per order.If it’s still not working, feel free to email us at support@thebodiq.com — we’re happy to help!

You can unsubscribe anytime by clicking the “unsubscribe” link at the bottom of any email we send you.

We’d be happy to assist you with wholesale opportunities! Please send your enquiries to info@thebodiq.com, and our team will get back to you promptly.

We’d love to hear from you! Please send all collaboration requests and press enquiries to info@thebodiq.com, and our team will respond as soon as possible.

You can leave a review directly on the product page of our website. Just scroll down to the review section and share your thoughts!

Your feedback helps us improve and helps other customers make informed choices. Thank you!

Yes! We reward our loyal customers with exclusive perks through our BODiQ Loyalty Program.

By joining, you can earn points with every purchase, unlock special discounts, and get early access to new products and promotions.

Stay tuned by subscribing to our newsletter and creating an account on our website to start earning rewards!