Privacy policy

Privacy Policy

Last updated: October 31, 2025

This Privacy Policy explains how BODiQ, operated by LEVEL GO s.r.o., collects, uses, and protects your personal data when you visit our website, make a purchase, or otherwise interact with us. We are committed to protecting your privacy in accordance with the EU General Data Protection Regulation (GDPR).

1. Data Controller

LEVEL GO s.r.o.
Velká Hradební 2800/54
Ústí nad Labem-centrum
400 01 Ústí nad Labem
Czech Republic
Email: support@thebodiq.com

2. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual necessity – to process your orders and deliver products.
Consent – for email marketing and other optional communications.
Legal obligations – for accounting, tax, and regulatory compliance.
Legitimate interests – such as fraud prevention and service improvement.

3. Your Rights

As an EU resident, you have the right to:

Access your personal data
Correct or update inaccurate information
Request erasure of your data
Restrict or object to data processing
Receive a copy of your data in a portable format
Withdraw your consent at any time (where applicable)
Lodge a complaint with a data protection authority

To exercise your rights, contact us at: support@thebodiq.com

You may also contact the Czech supervisory authority:
Úřad pro ochranu osobních údajů
https://www.uoou.cz

4. Data Collection

We collect the following types of personal data:

Name, shipping and billing address, email, and phone number
Payment details (processed securely by third-party providers)
Purchase history and preferences
Cookies and usage data (see section 7)

5. Data Retention

We retain your personal data only for as long as necessary for the purposes it was collected, or as required by law (e.g., tax or legal obligations).

6. Data Sharing

We may share your data with trusted third-party service providers, including:

Shopify Inc. – ecommerce and hosting platform
Payment processors – such as PayPal or Stripe
Shipping and logistics partners
Email and analytics providers – such as Meta and Google (including Google Analytics, which collects usage data to help us understand how visitors use our site. See Google’s Privacy Policy for more information.)

All third-party providers are bound by data protection agreements and only process your data on our instructions.

7. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze traffic, and offer personalized content.

You can manage or withdraw your cookie preferences via the cookie banner on our website.

8. Marketing Communications

We send marketing emails only if you have given your explicit consent. You can unsubscribe at any time using the link in the footer of our emails.

We never sell your data to third parties.

9. International Data Transfers

We may transfer your data to countries outside the European Economic Area (EEA), such as the United States or Canada. When we do, we ensure adequate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

10. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via email if applicable.

12. Contact

If you have any questions about this Privacy Policy or your personal data, please contact us: